WAPS Solutions appears in the national market operating as a standalone consulting model, focusing on After Sales management, working for companies such as Ferrari Caracol, B2X Care, BenQ Siemens and others.

2008

2010

In partnership with the consulting of B2X Care (German company), the Sony-Ericsson project Ramp-up began, working in the management of partner networks of Technical Assistance, Call Center, Repair Centers, and Reverse Logistics.

Following the same consulting model, it worked on projects with Alcatel and Samsung, focusing on Technical Assistance Network Auditing, Reverse Logistics, and Advanced Repair Centers.

2011

2012

Consulting in partnership for the implementation of the Reverse Logistics project for Apple in Technical Assistance units distributed throughout Brazil and opening of the first Outlet physical store for sale of Small Appliances products.

Management, as consulting, of in the performance of execution and monitoring through KPI (Key Process Indicators) of Motorola’s Technical Assistance network, working in Reverse Logistics with Spare Parts partners.

2013

2014

Creation of the Repair Center structure that allowed promptness and quality in the refurbishing process and sales of Semi-New Products with warranty.

Opening of the new WAPS Solutions office in the city of Taboão da Serra, in the metropolitan region of São Paulo, where we started providing repair services in the lines of Smartphone, Computer, as well as Equipment Leasing and Sales services on both channels B2B and B2C.

2017

2019

Expansion of the promotion of Business Process Outsourcing (BPO) solutions within our portfolio through the provision of specialized resources.

2008

WAPS Solutions appears in the national market operating as a standalone consulting model, focusing on After Sales management, working for companies such as Ferrari Caracol, B2X Care, BenQ Siemens and others.

 

2010

In partnership with the consulting of B2X Care (German company), the Sony-Ericsson project Ramp-up began, working in the management of partner networks of Technical Assistance, Call Center, Repair Centers, and Reverse Logistics.

2011

Following the same consulting model, it worked on projects with Alcatel and Samsung, focusing on Technical Assistance Network Auditing, Reverse Logistics, and Advanced Repair Centers.

 

2012

Consulting in partnership for the implementation of the Reverse Logistics project for Apple in Technical Assistance units distributed throughout Brazil and opening of the first Outlet physical store for sale of Small Appliances products.

 

2013

Management, as consulting, of the performance of execution and monitoring through KPI (Key Process Indicators) of Motorola’s Technical Assistance network, working in Reverse Logistics with Spare Parts partners.

 

2014

Creation of the Repair Center structure that allowed promptness and quality in the refurbishing process and sales of Semi-New Products with warranty.

 

2017

Opening of the new WAPS Solutions office in the city of Taboão da Serra, in the metropolitan region of São Paulo, where we started providing repair services in the lines of Smartphone, Computer, as well as Equipment Leasing and Sales services on both channels B2B and B2C.

2019

Expansion of the promotion of Business Process Outsourcing (BPO) solutions within our portfolio through the provision of specialized resources.